RETURN & REFUND POLICY

Last Updated: September 24, 2026

At Capstify, we want you to be satisfied with your purchase. If there is an issue with your order, we are here to help.

This Return & Refund Policy explains when products can be returned, exchanged, or refunded.

1. Eligibility for Returns

A return or exchange may be accepted if:

• You received the wrong product.

• The product is defective or damaged upon arrival.

• The product is significantly different from the product description.

• Your order is incomplete or contains a missing item.

Unless otherwise required by applicable law, products must be returned:

• Unworn and unused.

• In their original condition.

• With original tags and packaging, where applicable.

• With proof of purchase or a valid order number.

2. Return Request Period

For products that arrive damaged, defective, incorrect, or incomplete, please contact Capstify within 7 days of receiving your order.

Return requests submitted after this period may not be accepted, except where required by applicable law.

To request a return, please contact us through the contact information provided on our website and include:

• Order number.

• Customer name.

• Reason for the return.

• Photos or videos showing the condition of the product.

• Any other information reasonably required to assess the claim.

3. Items That Cannot Be Returned

Returns may not be accepted for products that:

• Have been worn or used.

• Have been washed or altered.

• Are damaged due to misuse, improper care, or normal wear and tear.

• Are missing original tags or packaging where applicable.

• Were customized or personalized, unless the product is defective or otherwise required to be accepted by applicable law.

4. Wrong or Damaged Items

If you receive a product that is damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

Capstify may request photos or videos to verify the issue.

If the claim is approved, Capstify may offer one of the following remedies, depending on the circumstances:

• Replacement with the correct product.

• Replacement with an equivalent product.

• Repair, where applicable.

• Refund of the affected product.

• Another remedy required or permitted by applicable law.

5. Change of Mind

Returns due to a change of mind, incorrect size selection, or simply no longer wanting the product may be subject to additional conditions.

Unless otherwise stated at the time of purchase, Capstify is not required to accept change-of-mind returns except where required by applicable law.

If we agree to accept such a return, the product must be unused, unworn, and in its original condition and packaging.

Return shipping costs may be the responsibility of the customer.

6. Exchanges

If you need to exchange a product for another size or eligible product, please contact us within the applicable return period.

Exchanges are subject to product availability.

If the requested replacement is unavailable, Capstify may offer an alternative product or refund, depending on the circumstances and applicable policy.

7. Return Shipping Costs

For products that are confirmed to be defective, damaged during delivery, incorrect, or incomplete due to Capstify's error, Capstify will cover reasonable return shipping costs where applicable.

For returns made for other reasons, including change of mind or incorrect size selection, the customer may be responsible for return shipping costs.

8. Refunds

Once an approved return has been received and inspected, Capstify will notify you of the outcome.

If a refund is approved, the refund will generally be processed using the original payment method, where technically possible.

The time required for the refund to appear in your account may depend on your payment provider, bank, marketplace, or other financial institution.

Shipping fees may be non-refundable unless the return is due to a defective, damaged, incorrect, or incomplete order or otherwise required by applicable law.

9. Refund Processing

Capstify will process approved refunds within a reasonable period after the return has been approved.

Additional processing time may be required by banks, payment providers, marketplaces, or other third-party payment services.

Capstify does not control the processing time of third-party financial institutions.

10. Promotional Products & Discounted Items

Products purchased using promotional discounts, vouchers, or special offers may be subject to additional return and refund conditions.

Unless otherwise stated, the refund amount will be based on the actual amount paid for the returned product.

11. Sale & Clearance Items

Sale, clearance, or promotional products may have different return conditions.

Any special return restrictions will be stated on the relevant product page or during checkout.

These restrictions do not affect consumer rights that cannot legally be excluded.

12. Marketplace Purchases

For purchases made through third-party marketplaces or authorized sales platforms, returns and refunds may also be subject to the applicable marketplace's policies and procedures.

Customers may be required to submit return or refund requests directly through the relevant marketplace.

13. Inspection & Approval

All returned products may be inspected before a return, exchange, or refund is approved.

Submitting a return request does not automatically guarantee approval.

Capstify reserves the right to reject a return request where the applicable conditions are not met, subject to applicable consumer protection laws.

14. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any consumer rights or legal protections that cannot be excluded under applicable laws and regulations.

Where mandatory consumer protection laws provide rights that are more favorable to the customer than this policy, those legal rights will apply.

15. Contact Us

If you have questions regarding a return, exchange, or refund, please contact Capstify through the contact information provided on our website.

Please include your order number and relevant details so that we can assist you efficiently.

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